| Strictly Business Magazine |
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| Strictly Business Magazine Copyright 1990-2003 A division of S&S Enterprises, a Floyd Snyder Production. Santa Maria, California. S&S Enterprises Web Sites: EducationResourcesNetwork.com | TraderAide.com | FrameHouseGallery.com | |
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| Anne M. Obarski Executive Director of Merchandise Concepts, a retail consulting service that works with organizations who want to measure their customer service with leaders who want more repeat business. She is the contributing author of the new book, "Confessions of a Shameless Self Promoter", and energizes retail groups. Across the country with her keynotes, and breakout sessions. Her "retail snoops" secret shopper program helps retailers discover the clues to improving their businesses through their customers eyes. Reach her at: anne@merchandiseconcepts.com http://www.merchandiseconcepts.com/ Phone (724) 941-4149 - Fax (724) 941-4304 121 Kathy Ann Court, McMurray, PA 15217 |
| Articles: First Impressions Count! It’s not what you say it is how you say it! I am sure you have heard that statement before. In the communication industry that is so true. What makes one TV newscaster more enjoyable to listen to? Which talk show host do you like to watch? Our communication styles are all different but there are some techniques that can help us be the one our audience wants to listen to... more ... Martha, Target and You- How To Build Brand Recognition I wonder what Martha is doing today? You see, it's December and almost Christmas and the diva of making the holidays look so easy is in prison. Maybe she is teaching a class on napkin folding or icing holiday cookies. I read in my local paper that she is the most popular person to have lunch with! ...more... No Customer Left Behind! - 3 Ways to Guarantee Your Service Gets A Passing Grade! Have you ever been a lost customer? I mean a "real customer" who was left behind, left alone, feeling like you were taken for granted? ... more... Sometimes it's a subtle feeling and other times it's like a slap in the face. Most Retail Companies are Dead wrong about Customer Service Get Focused! Solutions are Worthless, Procedures are Everything! 3 Ways To Build Next Years Holiday Sales! First Impressions Count! Are Customers Worth It? Mom Said So, FOUR Keys to Productive Customer Service! If You Clean My Superwoman Outfit, You Should Know My Name |
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